Why Should I Login?
If you login your uploaded images will be there when you return. That way you won’t have to find your file if you decide you want to print it again, or you can easily try a different media type or size. You will have access to a password protected library of your images ready to print with Color One.
For tax exempt status, creating an account will allow you to upload a resale certificate.
Which order method should I use?
There are two preferred methods to place an order with us; The My Files Page and The File Transfer Page.
1. The My Images Page:
There is no minimum order using the My Images Page.
You can place your order from either your computer or mobile device when using the My Images Page. If you log-in, the images you upload will remain in your password-protected library.
Jpg and Tif files only when using the "My Images" Page - 100Mb maximum file size.
Not all products are available in custom sizes. If you don’t see the product you want, it might not be available at that size. For instance, Metal Prints are not available in custom sizes when ordering with the My Images page. Custom sized metal prints cost the same as the next larger standard size, plus an additional $10 per cut to create the custom size. (A 7x10 will be charged as an 8x10 + $10). (A 15x19 will be the cost of a 16x20 + $20 for 2 cuts). Custom sized metal prints are ordered through the file transfer page.
When using the My Files page your image may be slightly enlarged on some products in order to completely fill the specified sheet size to the edge. Metal prints require an image ‘bleed’ in production. The bleed size is normally .125" at print size on each of the four sides of your image. For precise cropping on these products please include a bleed in your files and transfer them to us through the file transfer page.
2. The File Transfer Page:
The File Transfer Page is for transferring files that have been professionally prepared for your order. The FTP is also good for placing custom-sized orders, and for transferring larger files, PDF files, and zip files.
The File Transfer Page has no Shopping Cart. We will contact you by email to arrange for payment after reviewing your files. Feel free to contact us with questions.
Orders placed using the FTP are subject to a $10 order entry fee (per file) and a $20 minimum order.
3. Email & Other:
Custom orders placed with files provided on discs or drives or emails with links to files that bypass our online order entry system are subject to a $20 minimum and can incur an additional $10 (per file) fee. Files must be print ready per our specs, below.
Please do not email attachments to us.
4. In Store: There is a $20 fee for orders placed in our store lobby. Time needed for personalized file preparation will be billed at $100 an hour, in 15 minute increments.
Local Pickup is available for free with all order entry methods. Shipping options are available when placing your order. If you choose local pickup when ordering and later request shipping there will be a $10 handling fee added to your shipping cost.
Please Note: Orders that include prints larger than 18x24 will ship rolled without backing boards and sleeves.
How do I prepare my files for custom orders?
File Specifications:
Flattened RGB Tif, Max Quality Jpg, or PDF files.
File resolution should be 150 to 300 PPI at Print Size.
Do not include crop marks (or bleed)* in your file. If you want borders on your prints include borders in your file.
*(Metal Print Orders can include bleeds)
For custom orders, If possible, please title your files:
YourName_ImageTitle_Size_Quantity
Example: PhotoBiz_TestShot2_16x20_Q1.tif
How soon will my order be ready?
Turnaround times vary by product. Our normal turnaround time on most products is 2 to 3 days. Certain orders might require 5 to 10 days. Please see product descriptions for specific turnaround times.
What are Fine Art Prints?
Fine Art Prints are often called Giclee Prints. They are printed on heavier weight acid free papers with inkjet printers using archival inks. We package fine art prints individually in crystal clear bags for protection. (Standard Sizes Only)
We currently use Epson Printers with Ultrachrome HDX inks for all Fine Art Prints.
See the Fine Art Prints page for currently available media.
Archival Matte is by Lexjet
German Etching is by Hahnemühle
Photo Rag 308 is by Hahnemühle
Ultrasmooth is by Epson
Matte Paper is by Epson (aka: Premium Presentation Matte)
We currently use Epson Printers with Ultrachrome HDX inks for all Photo Prints.
See the Photo Prints page for currently available media.
Premium Luster is an Epson paper (max size: 60"x120")
Premium Gloss is an Epson paper. (max size: 60"x120")
Baryta Gloss Rag is by Hahnemühle (max size: 40"x60")
Metallic Paper is Sunset by LexJet (max size: 40"x60")
Photo Satin is by LexJet (max size: 60"x120")
What About Borders? Custom Sizes?
In the Upload Store, there is a finishing option to add 1/2" white borders on art & photo prints.
Custom Sizes are available in the Upload Store, Choose Custom Sizes at the bottom of the size list to Crop or Fit your image.
Also note there is an Actual Size option in the size list using the Upload Store. Choose Actual Size if you create or edit your file to a specific size, or have manually added borders.
If you need custom border sizes please use The File Transfer Page and specify the additional border size you would like, or include borders in your file(s). Specified border sizes do not change the image size, they make the print size larger.
An 8x10 with a 1/2" border(s) will produce a 9x11 print (because the borders are on all sides).
Fine art prints at non-standard sizes may be bulk packaged. Adding borders to standard sizes can create non-standard sizes. Please use standard sizing whenever possible.
What About Custom Orders
Custom orders that require photo restoration or design time time are charged at $150 per hour, billed in 15 minute increments. We will notify you with cost estimates for an approval to proceed.
Privacy Policy Statement
Color One Photo respects your privacy. We will protect your information to the maximum extent possible. We will never share your information without your consent or sell it to anyone, ever. You can delete your account information at anytime. By accessing our website, or purchasing our products, you agree to this Privacy Statement in addition to any other agreements we might have with you.
The information this website collects about you includes only your supplied information, such as your name, contact information, shipping address, product and service selections and other things that could identify you. Color One Photo does not collect or store any payment information. We only collect and store the necessary information to conduct business with our customers and to fulfill their orders. We will only use your information to facilitate your transactions with Color One Photo orders.
Customers have complete control over their supplied information and image library on this website. Please contact us to report any concerns you might have about using our website, products, or services.
The Fine Print: Color One reserves the right to refuse any order at any time for any reason. If you are unhappy with your order for any reason please contact us and let us know. We will do our best to remedy your concern. We provide accurate color printing that is ICC compliant. It is important that your supplied image files are accurate within the tolerance of your expectations. All sales from supplied image files are final.
Please use professional installers when installing Color One products. Thank you!