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Frequently Asked Questions

Why Should I Login?

If you login your uploaded images will be there when you return. That way you won’t have to find your file if you decide you want to print it again, or you can easily try a different media type or size. You will have access to a password protected library of your images ready to print with Color One.

For tax exempt status, creating an account will allow you to upload a resale certificate.

Which order method should I use?

There are two preferred methods to place an order with us; The My Files Page and The File Transfer Page.

1. The My Files Page:

There is no minimum order using My Files

You can place your order from either your computer or mobile device when using the My Files Page. If you log-in, the images you upload will remain in your password-protected library.

Jpg and Tif files only when using the Upload Page - 100Mb maximum file size.

Not all products are available in custom sizes. If you don’t see the product you want, it might not be available at that size. For instance, Metal Prints and Canvas Wraps are not available in custom sizes when ordering with the My Files page.

When using the My Files page your image may be slightly enlarged on some products in order to completely fill the specified sheet size to the edge. Metal prints and some mounted prints require an image ‘bleed’ in production. The bleed size is normally .125" at print size on each of the four sides of your image. For precise cropping on these products please include a bleed in your files and transfer them to us through the file transfer page.

2. The File Transfer Page:

The File Transfer Page is for transferring files that have been professionally prepared for your order. The FTP is also good for placing custom-sized orders, and for transferring larger files, PDF files, and zip files.

The File Transfer Page has no Shopping Cart. We will contact you by email to arrange for payment after reviewing your files. Feel free to contact us with questions.

Orders placed using the FTP are subject to a $1 per file/page order entry fee and a $20 minimum.

3. Email & Other:

Orders placed with files provided on discs or drives, or as email attachments, or emails with links to files that bypass our online order entry systems will incur a $5 order entry fee and are subject to an additional $1 per file/page order entry fee with a $20 minimum order.

4. In Store: There is a $20 fee for orders placed in our store lobby, billed in 15 minute increments.

Local Pickup is available for free with all order entry methods. Shipping options are available when placing your order. If you choose local pickup and then request shipping there will be a $10 handling fee added to your shipping cost.

How do I prepare my files for custom orders?

File Specifications:
Flattened RGB Tif, Max Quality Jpg, or PDF files.
File resolution should be 150 to 300 PPI at Print Size.

Include a 1/8" bleed for all photo-boards (Gator, Dibond, Sintra, etc.) except foam-core. Do not include bleeds for photo prints or art prints. Do not include crop marks in your file. If you want borders on your prints include borders in your file.

If possible please follow this naming convention:

Example: PhotoBiz_TestShot2_16x20_Q1.tif

How soon will my order be ready?

Turnaround times vary by product. Our normal turnaround time on most products is 2 to 3 days. Certain orders might require 5 to 10 days. Please see product descriptions for specific turnaround times.

What are Fine Art Prints?

Fine Art Prints, often called Giclee Prints, are printed on heavier weight acid free papers with inkjet printers using archival inks. Fine Art Prints from Color One are packaged individually in crystal clear bags for protection.

We currently use an Epson SureColor P9000 with Ultrachroma HDX inks.

See the Fine Art Prints page for currently available media.

What About Borders?

If you choose to use the Upload Store, there is a print option to add 1/2" borders on art & photo prints and/or 2" borders on canvas prints.

Also note there is an actual size option in the size list using the Upload Store. If you create your file to size with a custom border size, choose actual size from the size list.

If you need custom border sizes please use The File Transfer Page and specify the additional border size you would like, or include borders in your file(s). Specified border sizes do not change the image size, they make the print size larger. An 8x10 with a 1" border will produce a 10x12 print because the borders are on all sides.


What About Custom Orders, (photo editing & design time)

Custom orders that require desktop time are charged at $100 per hour, billed in 15 minute increments.


Frequently Asked Questions

Why should I Login?

How do I order?

File Specifications?

Turnaround Times?

Photo or Art Prints?

What about Borders?

Custom Orders?

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